FAQ
Good to know
Where we deliver, how contactless pickup and returns work, and what to know about insurance, deposits and cancellations.
Delivery areas
Within 20 minutes of Costa Mesa
Delivery is $10 anywhere in Costa Mesa and $20 to Newport Beach, Huntington Beach and John Wayne Airport, all within about 20 minutes of our pickup spot. Pickup at our spot is free. Not sure you’re in range? Check your address here.
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Costa Mesa
South Coast Plaza, Eastside, Westside
$10 · ~5 min -
John Wayne AirportSNA
The airport and the hotels around it
$20 · ~10 min -
Newport Beach
Balboa Peninsula, Newport Heights, Corona del Mar, Fashion Island
$20 · ~15 min -
Huntington Beach
Downtown, the pier, south Huntington Beach
$20 · ~15 min -
Our pickup spot
Free pickup and return in Costa Mesa. You’ll see the address when you book.
Free
Questions
Before you book
How does pickup work?
It’s contactless, so you don’t need to meet us. When you arrive, we unlock the car remotely and the key is inside, or you open a lockbox with your code to get the key. Before you drive, take photos of all four sides, the inside, and the dashboard showing the mileage and fuel or charge.
Step by step: our pickup and return guide.
How much is delivery?
Delivery is $10 anywhere in Costa Mesa, and $20 to John Wayne Airport and the hotels around it, Newport Beach and Huntington Beach. Picking up at our Costa Mesa lot is free. After you book, text us the exact address so we know where to bring the car.
Where can I return the car?
Your choice: where you picked it up, another spot within our delivery area, or our Costa Mesa pickup spot. Lock the car and leave the key as instructed.
Is there a mileage limit?
Every rental includes 100 miles a day, so a 3-day trip includes 300 miles. Extra miles are $0.65 each.
Do you have weekly rates?
Yes. Rentals of 7 days or more are 15% off. The discount is applied automatically when you book.
Do I need to refill the gas or charge?
Bring the car back with the same fuel or charge level you got it with. If it’s lower, we charge for the fuel or charging needed.
What about toll roads?
Orange County’s toll roads (State Routes 73, 133, 241 and 261) are cashless. If you use one, pay the toll at TheTollRoads.com within 5 days. Tolls sent to us are charged to you, plus any processing fee.
What if I’m running late?
Text us before your return time. If the car is free, we can extend your rental. Returning late without telling us can mean extra charges.
Can I smoke or bring a pet?
No smoking or vaping in any of our cars. Pets are welcome only if we agree in advance, and service animals are always allowed. A cleaning fee of up to $350 applies if the car comes back with smoke smells, pet hair or heavy dirt.
Who can rent?
Anyone 21 or older with a valid driver’s license. Every driver has to be named on the booking.
Do I need my own insurance?
You can use your own auto insurance if it covers rental cars, with at least California’s minimum liability limits. If it doesn’t, or you don’t have insurance, you can buy coverage from us for the length of your rental when you book.
Is there a deposit?
Yes. Before we confirm your rental, we hold $250 to $500 on your debit or credit card. We release it after you return the car, minus any charges such as fuel, extra miles, tolls or tickets.
What if I need to cancel?
Cancel more than 48 hours before your rental starts and we refund your deposit in full. Cancellations within 48 hours lose the deposit. To cancel or change a booking, use your booking confirmation or call us on (562) 393-9324.
What happens if there’s an accident?
Call 911 if anyone is hurt, then call us and the police. You pay the deductible on any insurance claim, whether you use your own insurance or coverage you bought from us. The full details are in the rental agreement.